Etiquette and Cultural Awareness

Customs and etiquette differ considerably around the world and ANGELA HARWOOD is able to show you the most important things you need to know when working in or visiting the United Kingdom. Some of the areas we cover are:

Etiquette: a guide to social behaviour

  • British Social Customs and Behaviour
  • Things to do or not to do (what to avoid saying or doing and what you should always do and say)
  • Meeting, Greeting and Introducing
  • Forms of address
  • How to Move into a Group Politely and Learning to Read Non-Verbal Communication
  • Subjects to be avoided
  • Deportment, Dress codes and personal grooming for social events
  • Socializing
  • Etiquette at the Opera and Concerts
  • Entertaining and Dining Etiquette and choosing the right Wine – table settings, which cutlery to use, wine appreciation, how to handle difficult situations politely, unfamiliar cuisine or an inedible meal, seating plans, what to do if things go wrong, customs and nuances around the world.
  • How to Eat certain Tricky Foods
  • How to Improve Social Skills in Public including how to move into a Group politely
  • The Art of Conversation
  • What To Do when You Meet People
  • Etiquette for Modern Ladies & Gentlemen
  • How to be a good guest and a good host
  • Afternoon Tea – history and involvement with the English
  • Business Etiquette
  • Etiquette in China, France, Germany, Italy, Japan, Korea, Russia, Thailand &Turkey + useful phrases
  • Protocol for special events
  • Communications Etiquette –Letters including thank-you letters, invitations, social networking, emails, mobile phones

Cultural Awareness: helping you to feel ‘at ease’ and ‘at home’ in the UK, and giving you the confidence to cope with many situations

  • An outline of British History
  • The European Union
  • The Commonwealth
  • The English Legal System + visit to the Law Courts in Oxford or London
  • An introduction to the History of British Art
  • Art Appreciation – including visits to Art Galleries in Oxford or London
  • Music Appreciation – including attending Concerts, Operas etc in Oxford or London
  • British Customs, Values & Traditions
  • Understanding British People
  • How to Deal with People
  • Preparing to return home
  • The British Monarchy
  • English Style
  • British Quirks
  • British Literature and Poetry
  • British Festivals and Celebrations
  • Famous British People including authors, playwrights, artists, inventors
  • Great British Wit
  • British Entertainment
  • Places of Historical Interest e.g. Bath, Cambridge, Henley, London, Oxford, Salisbury and Windsor.
  • British Social and Sporting events such as Royal Ascot, Goodwood, Henley and Wimbledon
  • Oxford Tours: – Literary Oxford, Alice in Wonderland, Harry Potter, Inspector Morse, Oxford Film Sites, Beyond the University, Ashmolean, Stained Glass, Oxford City Highlights
  • History of Oxford and its Colleges
  • English – the only truly global language
  • Literary, and Classical, Jazz, Pop or other Music Festivals
  • Personalized shopping in e.g. London, Cotswolds or Bicester Village


Our aim is always to provide a personalised service tailored to your specific needs and to help you maximise your potential whilst you are in the United Kingdom.

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